BoomBet Privacy Policy – How We Protect Your Data

This Privacy Policy explains how BoomBet ("BoomBet", "we", "us", "our") collects, stores, processes and protects personal information provided by players and visitors who use the BoomBet website at boombet.vu, the BoomBet mobile app, and all associated services. This policy applies to all registered players, including those based in Pakistan, and to any visitor who browses the platform without registering.

BoomBet takes your privacy seriously. We collect only the data we genuinely need to operate the platform, process your bets, handle your PKR deposits and withdrawals, and keep your account safe. We do not sell your personal data to third parties for marketing purposes, and we do not share it with anyone who does not need it to provide a service directly connected to BoomBet.

By creating a BoomBet account or using the platform in any form, you confirm that you have read and understood this Privacy Policy. If you do not agree with how we handle data, please do not register or use the platform. If you have questions at any point, the support team is available at [email protected].

1. Personal Data We Collect

BoomBet collects the following categories of personal information from players and platform visitors. The specific data collected depends on how you interact with the platform.

Registration & Identity Data:

Payment & Financial Data:

Activity & Behavioural Data:

Technical & Device Data:

We do not collect full payment card numbers. Card details are processed directly by our payment partners using encrypted channels, and BoomBet only ever receives a masked reference, such as the last four digits of a card. This is standard practice across payment-processing systems globally and ensures that full card data is never stored on BoomBet's servers.

2. How We Collect Your Information

BoomBet collects personal information through the following channels:

• Registration form: When you create a BoomBet account, you provide your name, date of birth, email address and mobile number directly to us.
• Identity verification: If we request KYC (Know Your Customer) verification, you may submit a copy of your CNIC, passport or other identity document, along with proof of address.
• Deposits and withdrawals: When you process a payment via JazzCash, Easypaisa, Raast, bank transfer or card, payment reference data is passed to BoomBet by the payment provider to confirm the transaction.
• Platform usage: Every time you place a bet, spin a slot, join a live casino table or visit a page on the platform, activity data is automatically logged by our systems.
• Customer support: When you contact the support team via live chat or email, the contents of that conversation are stored for service quality and dispute resolution purposes.
• Cookies and tracking technologies: The BoomBet website uses cookies and similar technologies to identify your session, personalise your experience and monitor platform performance. See Section 7 for full details.

BoomBet does not purchase data lists from third parties or collect personal information about you from social media platforms without your direct consent.

3. How We Use Your Data

BoomBet uses your personal information for the following specific purposes:

BoomBet does not use your personal data for automated decision-making that produces legal effects on you without human review. If your account is flagged for review, a member of the team will assess the situation before any action is taken.

4. Legal Basis for Processing

BoomBet processes your personal data under the following legal bases, depending on the activity involved:

• Contractual necessity: Most data processing is necessary to deliver the services you signed up for — running your account, processing deposits and withdrawals in PKR, settling bets, and providing customer support.
• Legitimate interests: We process certain technical and behavioural data to prevent fraud, maintain platform security, detect prohibited conduct and improve the overall player experience. These interests do not override your rights.
• Legal obligation: In some cases, BoomBet is required to retain or disclose data to comply with applicable law, including anti-money laundering obligations and responses to lawful authority requests.
• Consent: Where we send you optional marketing communications or use non-essential cookies, we rely on your consent. You can withdraw consent at any time by updating your account preferences or contacting support.

5. Sharing Your Personal Data

BoomBet does not sell or rent your personal information to any third party. We share data only in the following limited and necessary circumstances:

• Payment processors: To process your PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer or card, we share the minimum required payment reference data with the relevant payment provider. These providers operate under their own privacy policies and are bound by contractual data protection obligations.
• Identity verification providers: When KYC checks are required, your identity documents may be shared with a third-party identity verification service. These providers process data solely for verification purposes and are prohibited from using it for any other purpose.
• Game providers: Slots and live casino games on BoomBet are powered by third-party game studios. Your gameplay activity within those games may be logged by the provider's system for RNG certification and fairness auditing purposes. No personally identifiable information beyond an anonymised player token is passed to game providers.
• Technology and hosting providers: BoomBet uses cloud hosting and infrastructure services. Data stored on these platforms is subject to strict access controls and encryption.
• Legal and regulatory authorities: BoomBet will disclose data to law enforcement or regulatory bodies where required by a valid legal obligation. We will notify you of such disclosures where we are legally permitted to do so.

6. Payments, PKR & Financial Data

All financial transactions on BoomBet are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer, debit card or mobile wallet, BoomBet records the transaction for the following purposes:

• To credit or debit your BoomBet PKR wallet correctly.
• To verify that the payment method belongs to you and matches your registered account details.
• To maintain an auditable record of all financial activity on your account, which may be reviewed in the event of a dispute or support query.
• To detect unusual transaction patterns that may indicate fraud or unauthorised account access.

BoomBet does not store full card numbers on its own servers. Card transactions are tokenised by the payment processor, and only a masked reference is stored by BoomBet. Your JazzCash and Easypaisa account numbers are stored securely and used solely to process your withdrawal requests to those accounts.

Financial transaction records are retained for a minimum period as required by applicable financial record-keeping obligations. After this period, records are deleted or anonymised unless there is an active dispute requiring them to be kept longer.

7. Cookies & Tracking Technologies

BoomBet uses cookies and similar technologies on the website and app to make the platform work properly and to improve your experience. The types of cookies used are described below.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of essential cookies without affecting the functionality of the platform.
• Functional cookies: Store your preferences such as language settings, game lobby layout and notification preferences, so the platform remembers your choices between visits.
• Analytics cookies: Help BoomBet understand how players use the platform — which pages are visited most, where players drop off, and how features perform. This data is aggregated and anonymised and is used solely to improve BoomBet's services.
• Marketing and referral cookies: If you arrived at BoomBet via an affiliate link or promotional campaign, a cookie may be set to attribute your registration to the correct source. This helps BoomBet manage its marketing partnerships. No personally identifiable information is passed to affiliate partners.

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling all cookies may affect your ability to use certain features of the BoomBet platform, including maintaining an active login session.

8. Data Retention

BoomBet retains your personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable law. The general retention periods we apply are as follows:

• Active account data: Retained for the full duration of your registered account being open on BoomBet.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping practice.
• Identity verification documents: Retained for a minimum of five years from the date of verification, or longer if required by legal obligations.
• Customer support conversations: Retained for two years from the date of the last message in a conversation, unless the conversation relates to an unresolved dispute.
• Technical and device logs: Generally retained for up to twelve months, after which they are automatically purged or anonymised.
• Voluntarily closed accounts: Core identity and financial data is retained for five years after account closure to meet legal obligations. Non-essential data such as game preferences and notification settings is deleted within 90 days of closure.

Once the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9. Data Security

BoomBet employs industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These measures include:

• Encryption in transit: All data transmitted between your browser or app and BoomBet's servers is encrypted using TLS (Transport Layer Security). The padlock icon in your browser confirms this connection is secure.
• Encryption at rest: Sensitive personal and financial data stored in BoomBet's systems is encrypted at rest using industry-standard encryption protocols.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Only authorised BoomBet staff whose roles require access to player data can view it, and all access is logged.
• Fraud monitoring: BoomBet's systems continuously monitor account activity for patterns that may indicate fraud, unauthorised access or identity theft. Suspicious activity triggers an internal review.
• Two-factor authentication: BoomBet supports additional login security features for player accounts. We strongly encourage all players to enable enhanced login security in their account settings.

While BoomBet takes data security seriously and invests in keeping the platform secure, no system is completely immune to attack. In the unlikely event of a data breach that affects your personal data, BoomBet will notify affected players and relevant authorities as required by applicable obligations, without undue delay.

10. Your Data Rights

As a BoomBet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team at [email protected] with your account email and a description of the request.

BoomBet aims to respond to all data rights requests within 30 days. If a request is complex or there are a high volume of requests, we may extend this period by a further 30 days and will inform you of the extension. There is no fee for reasonable requests.

11. Minors & Underage Access

BoomBet's platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. The registration process requires confirmation of date of birth, and age verification checks may be conducted to confirm eligibility.

If BoomBet becomes aware that personal data has been collected from a person under 18, that data will be deleted promptly, the account will be closed, and any associated deposits returned after necessary checks. If you believe a minor has registered on BoomBet, please contact [email protected] immediately so we can take action.

Parents and guardians who are concerned about underage access to online gaming platforms are encouraged to use parental control software and to speak openly with young people about responsible use of the internet. BoomBet supports all efforts to protect minors from exposure to gambling.

12. Changes to This Privacy Policy

BoomBet may update this Privacy Policy from time to time to reflect changes in the platform, applicable law or our data handling practices. When we make material changes to this policy, we will notify registered players by email or via an in-platform notification. The updated policy will be published on this page with a revised "Last updated" date at the top.

We encourage you to review this page periodically, even when no notification has been sent, as minor clarifications may be made without formal notice. Your continued use of BoomBet after a policy update constitutes acceptance of the revised Privacy Policy. If you disagree with an updated policy, you may request account closure as described in the Terms and Conditions.

13. Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how BoomBet handles your personal data, please get in touch with us using the details below. We take all privacy enquiries seriously and will respond promptly.

• Email: [email protected] — please include "Privacy Query" in the subject line so your message is routed to the right team.
• Live Chat: Available within the BoomBet platform when you are logged in. The support team is available around the clock.
• FAQ: Common privacy questions are also addressed in the FAQ section.

When submitting a data rights request or privacy query by email, please include your registered email address and, where relevant, the specific nature of your request. This helps us verify your identity and process your request as quickly as possible. BoomBet will never ask for your account password as part of this process.